Luker Bros. has always held every respect for the personal details of their customers and this, plus any associated documentation, has always been handled confidentially and securely. Every member of staff is conscious that they must respect and honour the trust that their customers have so that all their details and documents are secure.
We have a privacy policy and this illustrates your privacy rights that come into effect on 25th May 2018 and how your personal information is protected.
You and your personal information is protected by law and this can only be used by us to carry out any activity we have been contracted to do. To fulfil the contract we may have to share some personal information with third parties.
Initially, we would use your personal information to carry out a removal/storage/shredding cost assessment or survey with a view to preparing a quotation for you and to fulfil a contract with you when you have given your consent and provide customer feedback once the contract has been completed.
We may use personal information obtained from third parties such as organisation, firms or companies that introduce us to you, agents working on our behalf or agents acting on your behalf.
If you do not agree to our use of your personal information in accordance with the terms of this policy, we cannot accept your booking or provide you with services, as the processing of your personal information is essential in providing you with a quotation and carrying out the services you have requested.
We may share some personal information to a member of Luker Bros. (Removals and Storage) Ltd for business purposes only when fulfilling the contract.
Some third parties who we pass personal information to, maybe based outside the European Economic Area (EEA). Organisations that are based outside the EEA may be subject to local or national data protection regimes which may not have the same level of controls in regard to data protection as currently exist with the United Kingdom or the EEA.
We will only send your personal information outside the EEA in order to:
From time to time we may be required to disclose certain personal information to local or national government bodies or authorities responsible for crime prevention, immigration, customs, border control, security and anti-terrorism. Although it may not be mandatory to provide such information to these authorities we may do so in circumstances where we consider it appropriate to comply with their request.
We will ensure that personal information is kept accurate and up to date as far as reasonably possible but we rely on you to ensure that your personal information is accurate and up-to-date. It is your responsibility to inform us of any changes to your personal information. This can be longer than seven years (the Retention Period) from the date when you cease to be a customer of ours.
We may keep your personal information longer than seven years if we cannot delete it for legal regulatory or technical reasons.
We would keep your personal information for the following reasons:
In order to detect fraud, we or insurers may at any time share information about you with law enforcement bodies including but not limited to the police. They in turn may access and use the information we have passed to them.
You have the right to enquire what personal information we hold for you and your request should be made in writing to: Customer Service, Luker Bros. (Removals and Storage) Ltd., 17a Shelley Close, Headington, Oxford OX3 8HB. Email: info@lukerbros.com
Your request will be handled within a reasonable time and it is important that you specify the information you require. There will be an administration charge.
You have the right to request that we rectify personal information which is inaccurate or incomplete. In the first instance contact your Move Manager in writing specifying the inaccurate or incomplete personal information. Provide your Move Manager with the correct personal information and ask them to rectify it. If you are not satisfied you should put your complaint in writing to:
Customer Service, Luker Bros. (Removals and Storage) Ltd., 17a Shelley Close, Headington, Oxford OX3 8HB. Email: info@lukerbros.com
You have the right to request the deletion or removal of personal information where there is no compelling reason for its continued processing. You have a right to have personal information erased and to prevent further processing in the following circumstances:
We may refuse to comply with your request for erasure if we are required to comply with a legal or statutory obligation or if the personal information will be required for the purposes of resolving a claim, complaint or in the defence of a claim or complaint.
This privacy policy is for our websites – www.selfstoragecentre.com , www.lukerbros.com, www.docstoreoxford.com and www.docshredoxford.com and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s here for further information.
This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
All Company computers and laptops/ tablets have secure passwords personal to the authourised user therefore data is only accessed by the relevant person. When not is use laptops/tablets are held securely in the Oxford office.
Data held on servers is securely protected at rest and in transit and with adequate firewall protection and intrusive detection systems.
We will keep our privacy policy under regular review and will place any amendments or updates on our website when they apply.
23.5.2018